We have a highly defined process that is the result of over a decade of working with clients. Every project goes through the following process and is closely monitored in our Project Management software, Asana. Clients are always invited to view the progress of a project. We meet with all of our clients weekly over video chat to review status & provide updates.

We follow an Agile methodology, which means we are very transparent and able to switch gears quickly to prioritize your current needs.

Clients can expect to go through the following process:

  1. Initial Meeting
    We meet with you on video chat to discuss your current needs, get to know your history, background, and business goals. For new branding clients, this may include a branding questionnaire.
  1. On-boarding & Planning
    We take all the information we’ve collected about you and make a project plan. This plan is our roadmap for how we will deliver the best possible solution for your specific needs.
  1. Production
    During Production, we work with you to accomplish the goals we’ve outlined. We have a weekly meeting with you to review progress, touch base on the project, get feedback and define weekly priorities. At the end of each week we send you a report on progress.
  1. Review, User Testing & Quality Assurance
    After the project is finished, we go through a final review with you. If desired we also perform user testing to get feedback from a wide variety of audiences. We then perform a final QA round. When everything is approved, we hand over our final deliverables and/or push your site live.
  1. Delivery and/or Launch
    During launch, we work with you to ensure everything goes smoothly and there are no unexpected challenges. Our team is available 24 hours a day during launch periods, and we’re happy to provide post-launch support as needed.
  1. Continued Iterations (if desired)
    After your first phase of work wraps up, we can work with you to collect user feedback, review your backlog and wish lists and create a strategy for your next phase of work.


Wooster Creative helped me create a brand and site that reflects my company goals and spirit. Their communication was excellent and their turn around was fast!

Michael D’Anza – Vectre Consulting


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